TQM2.Manager

INTRODUCTION

A manager has a great many different tasks to do to ensure that his department runs smoothly and productively. These tasks are presented in nine texts in this unit.

– Define jobs and responsibilities

·Have clear descriptions of the jobs, responsibilities and authority of each department: these are known as job or work assignments.
·Write up the work assignments for your department.
·Clarify concrete policies and objectives on matters of quality, quantity and cost.

- Communicate job assignments

·Communicate the instructions that you receive from your superior to your subordinates
·Instruct, train and support your subordinates to carry out these jobs as planned.
·Use observation and statistical methods to monitor the quality of the work.

– Give instructions and support to your subordinates

·Give operators clear instructions, if you want the work to be done properly

·Discuss a new operation with your subordinates before they begin to make sure that they will follow the instructions correctly.
·Take care with your written communications to your subordinates.
·When you are communicating with other departments, put everything in writing and keep records.

– Set up a system to deal with nonconformities

·Set up a system to ensure that quick action will be taken when nonconformities occur.

– Identify and analyze the causes of nonconformities, and take action

a.Use the 4M approach to help identify the causes of nonconformities
b.Check if the analysis of the cause of deficiencies is being conducted properly.
c.Clarify the action to be taken when the causes of nonconformities are known

– Work with your subordinates to implement department policies

·Discuss with your subordinates how the company’s management policies relate to the work of your department.
·Involve your subordinates in planning how to implement these policies.
·When any implementation problems arise go to the workplace and study them with your subordinates.

– Encourage your subordinates to become more improvement conscious

·Encourage your subordinates to become more improvement conscious – set up a suggestion scheme.
·Support the activities of QC circles in your department.

– Educate, train and motivate your subordinates

·Educate and train your workers systematically in the skills they need for their jobs.
·Keep your subordinates ability level in mind when you are assigning jobs.
·Ensure that your subordinate submit proper reports.
·Motivate your subordinates to work enthusiastically.

– Educate your subordinates in the value of the PDCA cycle

·Make sure that your employees understand the value of the PDCA cycle.
·Use numbers, graphs and tables to quantify the effects of improvement.