Monday, October 8, 2007

TQM8.Problem Solving

A- Recognising abnormalities

B - Reporting abnormalities

C: - Emergency Actions

D – Preventing the recurrence of abnormalities

E – Rules for processing abnormalities

F – Base the management of abnormalities on facts

G – Managing dispersion

H – Control charts

I – The QC Story

J– Preventing problems arising

K – CEO Review of the quality system

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